Where do you ship?

We currently ship to the United States, Canada, and Mexico.

Do you have a size chart?

Yes, please refer to our [size chart here] for model sizes and measurements.

Why haven’t I received an order confirmation email?

A confirmation email is automatically sent within 30 minutes of placing an order. If you have not received it, this may be due to:

• A spelling error in the email address entered at checkout.

• The wrong email address being used.

To update your email in our system, please fill out our [contact form] for assistance.

What is your order processing time?

Orders are processed within 1-3 business days (excluding weekends and holidays).

How long will it take to receive my order?

• U.S. orders: 3-7 business days after processing.

• International orders: Up to 25 days, depending on location.

How do I return my order?

Please visit our [Refund Policy page] for detailed return instructions.

Are there additional fees for international orders?

International orders may be subject to import taxes, customs duties, and fees upon arrival in the destination country. These charges are the responsibility of the recipient.

Can I cancel my order?

To request an order cancellation, please contact us [here] as soon as possible. Include your full name and order number. If your order has already been shipped, we will be unable to cancel it.

I’m in the U.S., and it has been over 7 business days. Where is my order?

Please check your tracking details to see the current status of your package. If your package appears to be missing, we recommend contacting USPS directly, as we do not have access to their internal system.

For assistance, use the following USPS resources:

• USPS Missing Mail Help Request Form

• USPS Customer Service

My tracking says my package was delivered, but I have not received it. What should I do?

If your package is marked as "Delivered" but has not arrived, please contact your local post office for an investigation. Once a package has been shipped, we are no longer responsible for lost or stolen items.

Where is Alicia Boutique located?

Alicia Boutique is based in Texas and operates exclusively online.

I contacted customer service but have not received a response.

Our customer service team responds within 24-48 hours (excluding weekends and major U.S. holidays).

• If you have not received a response within two business days, please ensure you entered your correct email address when filling out the contact form. If needed, submit a new form with the correct details.

How long do I have to report an issue with my order?

Any issues with an order must be reported within 7 days of its delivery confirmation. After this period, we are unable to assist with order-related concerns.

Need additional help?

If your question is not answered above, please [click here] to fill out our contact form.

 

ALICIA BOTUIQUE