FAQ


*WHEN CONTACTING CUSTOMER SERVICE PLEASE PROVIDE YOUR NAME AND ORDER NUMBER IN THE EMAIL*


Where do you ship to?

We ship to: US, Canada, Mexico, Netherlands, Belgium, Finland, Germany, Greece, Hungary, Iceland, Norway, New Zealand, Poland, Portugal, Spain, Sweden, United Kingdom, Austria, Denmark, Italy, Hong Kong, Philippines, South Korea, China, and Australia.

How long will it take to receive my order?

Delivery time is around 3-5 business days, 7 business days the latest.

I want to return my order, how do I do it?

Please refer to our REFUND POLICY page here. Follow the steps to return your order.

How do I cancel my order?

After 5 hours of placing your order you are no longer allowed to cancel an order. If you placed an order and it hasn't been 5 hours yet please email us at: Customerservice@alicia-boutique.com with the subject "CANCEL ORDER"

It's been over 7 days, I'm located in the US, and I have not received my order.

Please check your tracking to see where your package is at the moment. Once the package is sent off to the post office we no longer have control over when you’ll receive your package. If your package is missing PLEASE CONTACT THE POST OFFICE FIRST! The post office will be responsible over your missing package. If they’re unable to retrieve the package then contact us at: customerservice@alicia-boutique.com

What are the models sizes?

Please refer to our Size Chart here for the models sizes.